Monday, November 10, 2008

Library Clerk Position Announcement

Title: Customer Service Clerk I

Salary: $9.00 - $12.00 per hour wage range

16 hours per week, part time, year round. Weekdays, evenings, Saturdays and Sundays required.

Description of Duties:
Supports circulation functions
Consistently applies appropriate Customer Service Department policies and procedures
Checks out 10 non-AV items to a patron with no problems in one minute
Retrieves and checks out 12 DVD’s in 3 minutes
Retrieves and checks out 12 CD’s in 7 minutes
Checks in 10 books in two minutes
Checks in and checks for proper contents of 12 AV items in 6 minutes
Efficiently and effectively collects overdue fines and lost item payments
Renews library items accurately and according to policy
Efficiently places patron holds for materials
Register library patrons according to library policy and issue library cards: creates a new patron record in Millennium in two minutes; enters patron information, takes the patron’s photo, and prints a library card in two minutes
Efficiently answers basic library services and directional questions
Effectively constructs a competent and complete search of the library catalog to meet patron’s needs
Effectively and efficiently assists patrons with computer questions
Deals with questions and problems with the photocopier and other equipment
Maintains shelves and files in an orderly condition
Answers the telephone within three rings as needed
Participates in outreach activities in the community
May efficiently copy, collate, label, or file as necessary
Other duties and projects as assigned

Skills and Qualifications:
High school diploma or G.E.D.
Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Excellent English communication skills, written and oral.
Good Spanish communication skills, written and oral, a plus
Able to work independently and complete assignments with minimum supervision
Familiar with computer productivity software, integrated library software
Able to accurately type and file, alphabetically and numerically
Able to accurately handle and account for money
Able to reach 6 foot bookshelves, as well as floor level bookshelves
Able to handle books and other library materials
Able to move heavy book carts

To Apply:
Send cover letter, resume, and three references to: Donna Roop, Assistant Director of Administrative Services, Waukegan Public Library or fax to (847) 623-2094 by November 17, 2008.

No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, or disability.



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